Transcript
Overcoming Adversity
[0:00] Before I started my own detailing business, I was in a major accident, like helicopter rides, six weeks in the hospital, 17 surgeries.
And there was a time where the doctors were saying I would be at a desk job for the rest of my life, let alone touching a car or working on a car.
And that alone put a fire under my butt to get me to, you know, rehabilitate my leg and to push me to do it.
And, you know, having the family support behind me to start my own business was huge and everything that you’re seeing here today.
Introduction to Behind the Buffer
[0:41] Hey, Dan, it’s time for Behind the Buffer.
[0:47] Welcome to Behind the Buffer, a presentation of the Owner’s Pride podcast. podcast.
I’m your host, Dan Williams, Dan E. Williams, and yep, the E stands for eco-wash, the drop-tolerant, eco-friendly way to wash your car with just a little bit of water.
Meet Austin Fowler
[1:01] And hey, if you’re out there listening to us and you’re a do-it-yourselfer type of person, we do have OPX Light, which is a self-healing coating that you can apply yourself, and I’d love to walk you through how to do it, but probably you’re going to want to call one of our professional installers, like the man that I have with me today, Mr.
Austin Fowler from Walnut Creek, California, up in Northern California, the owner of Integrity Automotive Detailing.
How are you doing today, sir? Doing well, thank you.
Oh, you’re welcome, you’re welcome. I’ve been trying to get you on here for a while, so I’m glad that we finally have crested the hill, and here we are.
Austin’s Early Car Detailing Experience
[1:39] So I will say this, Behind the Buffer is an episode where we talk about you and your business journey.
So the first thing that I like to do, and I do this one with everybody, and there’s usually kind of a common theme that happens, but we’re going to jump into the Wayback Machine, and I want you to tell me about the first time you ever washed, touched, detailed, did anything to a car, be it for money or not for money. It’s your story. Let me know.
Well, it started out washing my parents’ cars, and that was the first experience I ever really had, and my parents were pretty particular people.
You know, so they started pointing things out.
[2:18] That’s kind of where the detailing realm started for me and, All right. So if we think back about those first cars that you were washing, around what year are we talking and what kind of cars were these?
And tell me a little bit about the process that you had at that time.
This was back in, what, 95, 96, somewhere in there. So I was just a little dude.
And, you know, I was using a wash bucket or not even a wash bucket, but a five gallon bucket with Dawn dish soap.
And, you know, chamois, drying the car with chamois and a garden hose.
Okay, so were they paying you for this? Was this like something that you were doing for chores and they were paying you? And what kind of car was it?
This was definitely part of my chores, part of my list of things to do for the week.
Maybe they give me $5 or $10 or something to go hang out with friends later.
[3:11] But yeah, it was part of my chores, definitely.
First Money-Making Ventures
[3:16] All right. Okay. So how about what was the first thing that you started doing to make money in your life?
You know, some people do mowing grass or selling candy, or some people just go out and get a jobby job. But what were you doing in your early days to earn your first money?
The first money that I could like remember, you know, making to be able to go out with my friends to go to theme parks or whatever was mowing my neighbor’s lawns. Started out with one neighbor and then moved up to like the whole block.
So I would spend most of my Saturday mowing lawns in the morning.
And then I would have spending money for the rest of the week to go out with my friends and do what I needed to do.
Which is really cool because that shows that you were like an entrepreneur early, early on.
And it’s cool. So thinking back to that time, how would you go about getting customers and kind of organizing your customers? I know it’s way different now having a much larger business, but tell me a little bit about how that went.
[4:15] I, you know, it was kind of word of mouth. That’s, that’s really how it started.
One of my neighbors was kind of an older neighbor and they just really didn’t enjoy mowing their lawn or taking care of it.
So it started with that one person and they would give me a hundred bucks and, you know, that would last them basically a month, maybe two months, depending on how often I mowed their lawn. on.
Um, and occasionally they wanted me to do weeding or, you know, edging or things of that nature.
So, uh, and then eventually the other neighbors came outside and said, you might as well do mine.
And a snowball effect happened.
Austin’s First Car
[4:53] That is super cool. So how about your first car?
What was the first car that you got? Tell me a little bit about that and tell me how you felt when you sat down in that car and put the key in the ignition on your own for the very first time?
My very first car, I think, was a 91 Toyota Camry, like the square ones, not the rounded ones that you see nowadays.
But it was pretty square, flat hood, flat trunk.
[5:20] Um that was my first car putting the ignition the ignition was kind of sentimental to me because it was my grandparents car um so it meant a lot that i was able to get that from them, oh very cool very cool now how did had you progressed any from your dawn dish soap in a bucket um at that point or how were you taking care of that car yeah so that car is when i first figured out what a clay bar was and the feeling you get after you clay barred and waxed your vehicle, that slickness.
I became addicted to that. That was like the start of me wanting to do what I’m doing now.
High School Extracurriculars
[6:01] And how about in school? Did you have any extracurricular activities?
Were you in any sports of any kind? Or what were you doing with your free time then?
Yeah, I was on the golf team in high school, so I played quite a bit of golf.
[6:17] That was kind of the only sport that I played. Played football for a little while, but that didn’t really pan out to be what I thought it was going to be. Golf was more my style.
So I guess playing golf definitely will give you some patience for doing paint corrections, because you’ve got to be pretty patient out there.
It seems to be a lot of frustration for me, but I absolutely love to go play as well. Oh, yeah.
Okay. So after that, and what’s interesting is you started washing cars, then you played golf, which even though if it’s a team sport in school, it’s still you’re pretty much out there on your own every time that you’re hitting the ball.
Nobody can do that for you. So if I were to ask you in high school, driving around to a golf tournament in high school, what Austin’s going to be when he grows up, what would you have said then?
High School Career Aspirations
[7:11] I think at that time I was thinking I was going to be in an office somewhere, you know, making a million dollars.
I guess I was into web design at the time, so I thought I would be kind of in the tech world, I guess is the best way to put it.
Early web design, too, back then. I mean, we’re talking the late 90s. Is that?
Oh, yeah. Like HTML, a little bit of C++.
Yeah, like that’s what we were dealing with. Do you do your own website and stuff like that now?
I do not. I don’t have the patience to do any of that anymore.
See? Now the patience is all gone. It’s all gone.
And there I was earlier saying how much patience you must have had.
Yeah. Yeah. Okay, so let’s think of after you get out of high school, kind of where’s your path taken you at that point?
College and Career Path
[8:08] Well, after high school, I went to college for computer science and to do like the web design thing and then quickly realized that that wasn’t my style.
And I switched majors at the time and steered myself into like environmental engineering role.
[8:30] And then from there, we’re kind of where we are now, not doing anything of that. that.
Transition to Detailing Business
[8:36] Okay. So, so you, you kind of hop around job to job, where was the aha moment?
Or how did you get into starting to detail?
And did you just start your own business as an entrepreneur right away?
Or did you kind of work for somebody else and ease into it?
Yeah, so I, in college, I guess I worked at like a like a big car wash, like a drive through tunnel car wash for I think it was like one or two months and i just quickly realized these were not the type of customers i like to deal with everyone was a lot more picky and then i ended up finding a job at a shop um that did the like detailing that i was into you know like interior details polishing waxing and you know spending one to two days on a car versus 20 minutes or less in some cases at a drive-thru car wash.
[9:30] And did you have a mentor or how did you get all how did you start developing all of the skills, i it was my boss at the time it was a it was a small shop i think at the time there were only three of us when at his first location and from there we got a couple more employees and kind of grew the business moved to a different location which was bigger um and but i learned a lot of of my detailing through that shop and through everyone that worked there.
Now there’s a lot of misconceptions and the word detail itself, you can ask 100 people and probably have close to 100 different answers.
Detailing vs. Car Wash
[10:09] As a professional detailer and entrepreneur and business owner, what do you think that the difference is between, you know, just getting your car washed and going to a detailer?
Well, I think it’s the amount of time and care and the products that are used, you know, inside your vehicle.
I think that’s a huge difference in what car wash is and what like an actual detail is.
Challenges of Running a Detail Shop
[10:39] And what do you think that the most challenging aspects of running a detail shop are?
I think it’s the back end of the business. You know, the behind the scenes that people don’t actually see.
You know, I really enjoy working on cars, but I don’t necessarily like doing the back end of the business.
That’s what I think. you know that’s very very astute and very very true and that’s something that’s made the um what we offer at owner’s pride with the um certified fix this next business coaching so valuable to so darn many of our people because they’re great technicians great detailers but when it comes to that back side they’re just there’s definitely room for improvement and and that’s So we got their back.
So I like that answer a lot.
What do you do in running a shop day to day and being in the middle of it all the time?
What do you do to stay up to date on the newest advances and new products and all the stuff that comes out? Because it’s an ever-evolving business.
Staying Up-to-Date in the Industry
[11:47] Well, I participate in trainings when I can.
That way you get introduced to some new products, new people.
And each one of those trainings and or people that you meet open up a new world, and can steer your business in that direction.
It’s whether or not you choose to put down the footwork and go that way.
Customer Intake Process
[12:12] What kind of a process do you guys have for when a car comes in and you check it in and look over everything? What process do you have for intaking cars?
Yeah, we have a checklist that we go through. It’s kind of a simple walk around the car stating anything obviously wrong with the vehicle.
Usually the customer is right there next to us so they can see it, see us write it down.
And that way, come time for delivery, they’re not surprised that something couldn’t be fixed or is there that they didn’t see when they dropped off the vehicle.
So kind of going back just a little bit to the business side of stuff that you have to do, what kind of strategies have you found that are best for attracting and retaining customers?
Attracting and Retaining Customers
[13:00] I think it’s, you know, A, kind of the quality of your work, and a lot of that is customer education, making sure they understand what they got and know that it’s not bulletproof.
It still takes aftercare and maintenance to keep the car looking the way it is when they pick it up.
And there’s a huge difference of the customers that follow your direction versus customers that don’t.
So speaking of educating them, also managing their expectations is a big deal.
And I think you kind of do that through educating them.
Managing Customer Expectations
[13:32] But how do you manage their expectations to set yourself up and them up for feeling successful?
Well, like when a customer comes in for a paint correction, They’re, you know, it’s either like a paint enhancement or an actual paint correction where we’re getting more aggressive with the car.
And when a customer asks, like, well, what’s the difference?
What’s going to be taken care of? What’s not going to be taken care of?
And I typically go out to their car and I find something that a paint enhancement is not going to take care of and just let them know that it’ll be diminished, but it may still be there when you pick up your car.
Until we start working on it, it’s kind of hard to judge how much is going to be taken care of.
And then if it’s something that they would actually want me to try to take care of, like a scratch or blemish or something, that’s going to obviously take more time and we’re going up into a paint correction.
[14:28] How about, do you have a particularly memorable detail project that you worked on that kind of stands out throughout your career?
Memorable Detail Project
[14:38] Yeah, one of the, probably one of my first, like, quote unquote, big jobs was actually not on a vehicle.
It was actually on an art project at the Stanford University.
[14:49] It’s basically an art sculpture outside of one of the museums on campus there.
And it had been vandalized. had somebody keyed it or something because you could walk on this thing crawl all over it take pictures next to it and everything but somebody had vandalized it and like there was a little bit of graffiti key mark and everything and that was a job where I had to talk to the actual fabricator who made the sculpture had to get paint from him that was the same color and I did you wet sanding and touch-up paint where the damage was.
And then we polished and ceramic coated it too to help against any future graffiti and to be an outside in the elements, all the UV aspects and protection from that.
That was probably my most memorable experience. That sounds pretty darn cool.
Mobile vs. Shop Detailing
[15:43] When you started detailing on your own business, did you get a shop right away or did you start out mobile? No, I started out mobile.
I still do a little bit of mobile work now, but instead of offering details mobile, I try to do the maintenance stuff mobile.
And so I’m usually gone one, maybe two weeks a month, running around with my trailer, houses, businesses.
[16:11] Doing maintenance washes. I do some mobile detail work, but most of the detailing happens inside the shop.
And that’s really interesting. And do you hourly-wise still have the same profitability when you’re going out to do the mobile work as you do when you’re doing the work inside the shop?
Recently, over the past, I think, year and a half, I’ve noticed that the mobile side of things is, you know, it’s not very profitable in my eyes.
There are some guys out there that can do it, and they do a great job at it.
But I think whenever I go mobile, it’s a lot more hustle, a lot of footwork, traveling, making it to a customer’s house or business on time, and getting that car done efficiently enough to make some money.
[16:59] And not every time my trailer is set up for something that they may want to be done. You know, I forget a product at the shop, I forget something.
And so I have to find another way to fix their issue or clean their car with whatever I have in the trailer, which is, you know, 99% of the time possible.
[17:18] But I find that to be a little more of a struggle, since I’m not mobile 100% of the time.
That’s one of the things I’ve run into. too.
Balancing Work and Personal Life
[17:27] And switching from being mobile into a shop is a really, really big move.
And it takes a lot, a lot of, you know, a lot of guts to do that move.
I was so successful during my detailing time, being mobile here in Southern California, where it’s pretty nice weather all the time, that I never actually pulled the trigger and moved into a shop space.
But tell me a little little bit about how you came to the decision to pull the trigger and kind of some of the emotions that you went through as you start, you know, getting ready for the shop and moving into a shop and like the first couple of days when you started having work to do inside the shop, which I will point out one of the really convenient things that you probably started to experience is where you could just go take a leak in a toilet.
Oh, that was, you know, one of the huge things, you know, is sometimes it was kind of embarrassing.
You’d be all hot and sweaty on a hundred degree day in a customer’s driveway.
And, you know, you’re asking them if you can go into their immaculate house and use their bathroom.
Setting Work-Life Boundaries
[18:30] You know, it’s sometimes that sometimes they said no, to be honest with you.
And, you know, you just kind of had to find a Gatorade bottle and figure it out.
[18:40] But going into you know a shop space and you know there’s a lot more overhead you know higher insurance rates so on and so forth so there was it’s it was a big big pill to swallow but once you got or once I got comfortable with everything I, found it to be a lot more comfortable and you know a lot more appealing to me, Not having to be mobile and working on a big job, knowing that you’re going to be there until 8, 9 o’clock at night, and the customer may want to go to bed or go out to dinner or something, but you’re working on their car.
They want it done, but they want to go at the same time.
Whereas the shop, you can make a phone call and say, hey, I’m sorry, your car’s not going to be done today.
Can we arrange to pick up tomorrow morning? And then you can go home or work late and not have to worry about taking up someone else’s time.
Yeah. Nor do you have to do that race against the sun going down and then the dew starts falling and it makes it impossible to dry off a car.
That was a huge deal as well.
Okay, so you got into this around the turn of the century, I guess, right?
Changes in Detailing Industry
[19:49] And I myself started my detailing business back in 2004.
And there have been so many changes in the detailing industry since then.
What do you think are some of the biggest changes that you’ve seen since you’ve been in the game? Um.
[20:05] Biggest changes? Well, obviously, ceramic coatings coming more and more popular, paint protection film, as well as like, you know, buffing, having a dual action or even knowing how to run a rotary polisher.
You know, those are all huge game changers that I’ve noticed in the detailing world.
Yeah. And I don’t know how the heck these guys think of all these new tools and products and stuff, but I’m really glad they do.
Future Innovations in Detailing
[20:34] What do you think might be something that’s coming around the corner that we don’t even know about yet?
Or if you had, if you had the ability to make up a product or a tool right now that would make your life easier, what would that be?
[20:48] I have a product for me would, I would like to invent something that would, you know, be that bulletproof coating that people are talking about, that they’ll never have to wash wash their car again, you know, I think that would, that would be huge.
You know, the maintenance world probably wouldn’t benefit too much from that.
But, you know, brand new cars putting this, you know, bulletproof coating on it would be kind of interesting to me.
Shoot, I hope if that ever does happen, that comes from us as well.
Because yeah, I think we lived, we have the same vision and dream right there.
So thinking about it, like if somebody else, a young person up and coming, wanted to get into the detailing world, what kind of advice would you have for them as somebody brand new and fresh?
Advice for New Detailers
[21:44] Knowing your products, knowing what they can do, especially if you’re going out in the mobile world, some products are not sun friendly or hot surface friendly.
[21:53] Knowing how to do that, along with, you know, not just knowing how to detail, but knowing the backside of it, how to gain more customers, how to talk to a customer, not just show up and work on a vehicle.
[22:07] And a lot of people think if you start your own business that it’s just the, automatic road to freedom and that you’re going to you know i’m only going to work a little bit 20 hours a week and usually it kind of turns around to be quite opposite that that than that and you work a lot more hours than you would kind of how much effort do you have to put into your job into your company every week or every month to really make sure that it keeps moving forward, word oh yeah it’s uh you know showing up to the shop from seven to five or whatever time um you know that’s just to me like the physical work part of it you know getting in getting the car done but then it’s you know even when i go home and after i take a shower and eat dinner, um i’m still doing a little bit of work whether it’s you know doing a little bit of quickbooks you know tallying up my receipts and everything for the week or even just browsing around on on YouTube, which is fun, but you’re also still learning new techniques, you know, just, listening to what other people are dealing with too.
Um, and learning from that, that’s, uh, that’s a kind of, so the hours go on forever and ever.
It’s not so bad though, when you’re working for yourself, you know, there’s definitely a, a satisfaction when you’re working for yourself instead of working for the man. Right.
[23:28] So what do you think, like, in all the cars that you see coming in all the time, if a consumer were watching this, what would you say, like, the one thing that most people are dropping the ball on in their own car care that would make their car look better, last longer, and make your job easier?
It would have to be their own maintenance, getting on their own schedule.
If they only have me wash their car once a month, maybe they should try to wash their own car every other week.
That would make my job a little bit easier.
[24:07] Or using the products or tools or methods that I tell them to use while they try to wash their own car instead of bringing it back to me after a month saying that they screwed up.
So you said that you do attend trainings. I could see by the patches on your arm, you’re a member of the IDA.
I am as well. Yeah. That is owner’s pride.
And you watch videos online. What are some other things or what do you lean into to keep gaining more information um are there books or classes that you’ve taken that have been particularly helpful do you work with a coach or anything like that um so i took a training up in seattle washington or auburn washington with uh jonathan monson i think is his last name uh and that was you know it was uh.
[24:57] It was an education class as well as a hands-on class but i really benefited from the the hands-on portion of it.
Before I even took that class, I wasn’t running a checklist around a car.
I was just showing up, talking to the customer for five minutes and starting to work.
And then customer would come up to me and be like, well, that’s broken, that’s broken, that wasn’t fixed.
Learning from Mistakes
[25:19] And if I had this checklist, that would have negated a whole lot of confrontation between myself and other customers.
And that’s just a small portion of what I got from in that particular class.
Do you read any business books or listen to anything in particular?
Honestly, I don’t. I don’t like to read. I really don’t.
Fair enough, fair enough. You could try audiobooks. I tell guys a lot of times, you put on headphones and you’re polishing a car and you can listen to music and it makes your face smile and your booty shake.
But at the end of the day, if you’re listening to something educational instead, you’re going to be picking up stuff and keep moving your business forward and hearing fresh ideas. So food for thought.
[26:07] That is definitely a great idea. Okay. So like outside of detailing, what consumes your life?
Do you have some hobbies or anything really cool that you do?
Well, I like to go out on the boat, go to the lake, go fishing or play in the water, you know, wakeboard, water ski, tube, whatever it may be.
Camping is a huge part of my life as well. So getting away for a three-day weekend or even just a Friday night and Saturday, come home Sunday.
[26:37] I find that really helpful for my well-being to, you know, step away, step out of the shop, step out of the trailer, and, you know, kind of reset my brain instead of focusing on shiny cars all day.
Yeah, I’d say if I were had to point out my one gleaming weakness that I have, it’s making that work-life separation.
I’m a, I am a workhorse.
And so knowing that and being an entrepreneur, knowing that we put in so many hours in this job, how do you set the boundaries or the guidelines for yourself to make sure that you are getting that work-life balance?
Because it’s really hard for people in our situation to have that.
I find that I just have to put it in the calendar.
Like whatever weekend it is two months from now whatever day it is 23rd of February I’m leaving town for three days and that’s if it’s in the calendar I’m pretty much gonna do it unless something catastrophic comes up but if I have reservations or if I’m if it’s in the calendar it’s pretty much gonna happen you know if I even if it’s just for a Saturday for a lake day, you know if it’s written down that’s when I’m going to do it.
It’s when I don’t write it down and we’re like oh maybe we’ll go out to the lake this weekend or do whatever and then I get a phone call and I was like well I can make 500 bucks today or I could go spend 500 bucks today so that’s it.
[28:07] Putting it in the calendar and sticking to it, not changing it, just knowing that I have to step away for a few days.
All right. I’m going to ask you to pull out your big crystal ball right now and set it on top of your desk and kind of look into it.
What do you see happening for your business?
What are your plans over the next several years? What are you looking to accomplish in the big picture with your business?
Future Business Plans
[28:33] This um well ideally for me to step away i guess as a technician and just kind of, i you know it’s in a perfect world having people do the work and i just make the money you know maybe i have to talk to customers maybe i work on a car every now and then um but you know having a bigger shop getting more people to work for me um would be huge not just people to work for me but people that I trust to work for me.
Right, right, right, right. So when you, speaking of which, employees are one of the hardest things in business.
Employee Qualities
[29:11] What do you look for or what do you see in a person who comes to you looking for employment that is something that’s a surefire, maybe it’s never going to be a surefire, but something that really looks like it’s going to be a good employer, a good fit for you?
[29:28] When they come in not thinking that they know everything, Not even I know everything, you know, even somebody new that comes in and helps me work on a car.
I may learn from them. They may only have a couple of years of experience or whatever.
You know, I still may learn something or bring a technique that they were using that I didn’t know about, you know.
But just them walking in and just willing to be able to learn, adapt to new policies, new procedures and being able to, you know, just follow rules. you know that’s.
[30:04] That’s a huge thing for me. Yeah. And so we all make mistakes.
Fair enough. Fair enough. Oh, yeah, absolutely. So can you tell me, and this one’s kind of funny because I’m going to ask you to kind of tell on yourself a little bit here.
Business Mistakes and Lessons
[30:17] But can you tell me about a mistake that you made in business or on a person’s car, anywhere in your daily business life, and kind of a lesson that you learned for it that helped you improve and grow?
One of my biggest downfalls is trunks. working on a car all day on the interior you know a four-door car or whatever you spend all that time working on it getting all perfect door jams windows everything and the customer comes to pick up their car and the first thing they do is open their trunk to put their suitcase or not suitcase but like briefcase or whatever in the trunk and it’s full of leaves or grass or whatever you You clearly didn’t even open the door.
[30:58] So one of the things that helped me with that is like a final checklist, walk around on a vehicle.
And the trunk is one of the first things on there.
I love it. I am a huge advocate of a checklist.
If we’re going to say beep, beep, beep, and that was your alarm clock going off.
Typical Day in Detail Shop
[31:19] So tell me what time that alarm clock’s going off and describe to me a typical day in your life as a detail shop owner.
Well, I set my alarm for roughly around 5.30, but I’ve, for the past five or six years, have naturally woken up around 4.30, 4.45, take a shower, eat a good breakfast, and then usually I hit the road to either come to the shop or go pick up my mobile trailer to do mobile work.
And I’m usually touching a car by 8 o’clock in the morning.
[31:54] And then I would say, well, that gets us to eight o’clock. Let’s move on from there. If you’re done at eight o’clock.
And then depending on what I what I’m doing, if I’m mobile work, you know, usually I have maybe two or three cars that I’m working on for that day.
So that first car is really going to set my pace, whether or not I’m on time for the other appointments.
And I usually make it pretty clear to the afternoon appointments that, you know, I may be running a few minutes late. I get myself a window to show up at their place or even start the next person’s car here at the shop in the afternoon.
And then I try to be done with the day around 5 or 6 o’clock, but that doesn’t always happen.
Sometimes I don’t get home until 7, 8 o’clock, 9 o’clock.
If it’s car show season, I could work until midnight. night um and then if during car show season it’s go home go right to bed and wake up again as early as possible so you can get the cars done to get in the trailer to go to the show.
Most Rewarding Part of Business
[33:02] Gotta love that gotta love that what’s been you know having your own business as an entrepreneur and running a detail shop what’s been the most rewarding part of this process for you the most The most rewarding part would be just to say that when I take a step back or go on a camping trip and talk to my friends or buddies or family, whoever it is, and talk about it and just see them smile and say, wow, look what you’ve created. You’ve created this.
And that’s huge to me to have something like that.
That’s very rewarding, I guess. Is there anything else that you would like to share with the listeners? nurse?
One thing that a lot of people don’t know about me is before I started my own detailing business, I was in a major accident, like helicopter rides, six weeks in the hospital, 17 surgeries.
And there was a time where the doctors were saying I would be at a desk job for the rest of my life, let alone touching a car or working on a car.
And that alone put a fire under my butt to get me to, you know, rehabilitate my leg and to push me to do it.
Personal Story of Triumph
[34:12] And, you know, having the family support behind me to start my own business was huge and everything that you’re seeing here today.
[34:24] That’s really interesting. Do you think you would have gone down the same path had it not been for a near life, near death experience? experience?
You know, before any of that, you know, I thought I was going to always just work for somebody, you know, just collect a paycheck.
And, you know, I obviously I enjoy detailing even before the accident.
But, you know, I thought I would just, you know, be working for a company.
[34:48] And, you know, that’s that’s kind of how I thought it was going to be.
Never did I think I was going to start my own.
That’s outstanding. Well, I guess that was the silver lining into a really, really crazy bad situation.
Yeah, everything turned out very well, and I’m very happy with how everything turned out.
All right. Well, if anybody wants to find Mr. Austin Fowler online to get their car detailed, how are they going to find you?
Contact Information
[35:17] I’m integrityautodetailing.com, Instagram. I don’t have Facebook, and you can always reach out.
Via text or phone call as well. Contact info is on the website.
Conclusion and Call to Action
[35:31] Excellent, excellent, excellent. Well, Austin, thank you so much for taking some time out of your day to hang out with me here on the Owner’s Pride podcast behind the buffer and share your story, your journey, if you will.
Yeah, it was really fun. I’m glad you had me and glad we finally got to make this work out.
Thank you so much for taking some time out of your day to hang out with us here on the Owner’s Pride podcast.
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And if you use code ECOWASHTHEWORLD at checkout on ownerspride.com, you’re going to get 10% off of your order.
Again, thank you so much for taking some time out of your day to hang out with us here. Without you, it would just be me talking to myself.
Until next time, stay glossy.
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